Integrated solution will help drive utilization of telehealth
services through personal navigation support
LEWISVILLE, Texas--(BUSINESS WIRE)--
Teladoc,
Inc. (NYSE:TDOC), the undisputed leader in telehealth, providing access
to care for millions, announces today its alliance with Accolade, an
on-demand healthcare concierge for employers, health plans and health
systems. Together the companies will help members better navigate their
health care benefit options and maximize the value of their telehealth
benefits, contributing to a more efficient and positive health care
experience. Available currently to several shared clients, the combined
offering has proven to significantly increase Teladoc utilization.
This Smart News Release features multimedia. View the full release here:
http://www.businesswire.com/news/home/20170316005655/en/
“Teladoc is committed to delivering the highest quality care, and that
comes from assuring not only quality clinical care, but also a positive
care experience,” said Drew Turitz, senior vice president of business
development, Teladoc. “Our clients recognize that having the personal
navigation support of Accolade is a powerful benefit for their employees
and a resource that helps boost utilization and increase access to
quality, cost-effective care.”
The complexity of the healthcare system creates challenges for
individuals as they seek to make the best care decisions and maximize
benefits options for themselves and their family members. Compounding
that is the fact that people often make healthcare decisions at the
point of need – when they may be anxious, sick or overwhelmed. Accolade
and Teladoc combine one-on-one personal interactions with easy-to-use,
innovative technology to help members understand their options and
receive the right care at the right time and in the right setting.
“It can be difficult and time-consuming for people to find their way
around our highly fragmented healthcare system,” said Tim FitzGerald,
vice president of strategic partnerships, Accolade. “To make the shift
to patient-centered care, we need to deliver simple, unified
experiences. That’s what our integration with Teladoc is about – making
it easy for employees and members to get the highest quality health care
services they need – when, how and where they need them.”
Accolade facilitates engagement with Teladoc services in a variety of
ways. When assisting a member, the individual’s dedicated Accolade
Health Assistant, guided by the Accolade Maya intelligence engine, will
inform them of their Teladoc benefit in their employer plan. From there,
the Accolade platform and Health Assistant work together to assist them
in using the solution in the most appropriate way for their specific
care need and lifestyle. There is also seamless integration with all
elements of the solution, including the mobile application, provider
search tool, member portal and customer analytics portal.
Similarly, Teladoc will help drive awareness and higher utilization of
the Accolade healthcare solution through interactions with customers and
partners.
The Teladoc-Accolade solution is currently available.
For more information on the Teladoc telehealth solution, visit https://www.teladoc.com/.
For more information about Accolade and their solution, visit https://www.accolade.com/.
About Teladoc
Teladoc, Inc. (NYSE:TDOC) is the nation’s leading provider of telehealth
services and a pioneering force in bringing the virtual care visit into
the mainstream of today’s health care ecosystem. Serving some 7,500
clients — including health plans, health systems, employers and other
organizations — more than 17.5 million members can use phone, mobile
devices and secure online video to connect within minutes to Teladoc’s
network of more than 3,100 board-certified, state-licensed physicians
and behavioral health specialists, 24/7. With national coverage, a
robust, scalable platform and a Lewisville, TX-based member services
center staffed by 400 employees, Teladoc offers the industry’s most
comprehensive and complete telehealth solution including primary care,
behavioral health care, dermatology, tobacco cessation and more. For
additional information, please visit www.teladoc.com.
About Accolade
Accolade is an on-demand healthcare concierge for employers, health
plans and health systems. Accolade’s team of compassionate, trusted
professionals is supported by breakthrough science and technologies to
guide people through the healthcare system in a deeply personalized
manner. Accolade customers experience industry-leading engagement
levels, satisfaction scores unseen in health care, better health
outcomes, and cost savings of more than 10 percent. Accolade has been
recognized as one of the nation’s 25 most promising companies by Forbes
magazine, the fastest-growing private healthcare company by Inc. 500 and
a Top Workplace for five consecutive years.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170316005655/en/
Source: Teladoc, Inc.